FAQ

My Sustainalube

Scroll down to the field at the bottom of the homepage and click on “Register NOW!”. This action will take you straight to a page where you fill out your full name, company name, and email-address. Once you enter all your personal information you will receive a confirmation email. Make sure to confirm your details once again and then you are all set.

Find one of our newsletter that you have received to your email-inbox. Enter the newsletter and scroll down to the bottom of the page where you can cancel your subscription. 

Customer Service

For your convenience, customer service is open 24 hours a day 7 days a week. You are always welcome to contact us directly at (+46)70 476 22 60 or email info@sustainalube.com

Eco Saw Chain Lubricant

First of all, make sure that the previous lubricant has run out before you fill the tank with Eco Saw Chain Lubricant. Second, increase the flow rate to maximum and ensure that the lubricant reaches the nose sprocket and that a good lubrication function is achieved. Ultimately, reduce the flow rate to your normal settings. Keep in mind that Eco Saw Chain Lubricant might dissolve residues of previous oil deposits and therefore it is important to check flow rates and filters after the switch.

We recommend not to mix Eco Saw Chain Lubricant with other lubricants or products. Normally, however, small amounts of old lubricants in the system should not affect the overall performance but depending on condition, a cleaning of the system may still be advisable.

Normally, the flow of the lubricant is not an issue when switching to Eco Saw Chain Lubricant, but in some cases blockages may still occur. A blockage is most likely due to the presence of residues and deposits of old oils in the system. The use of Eco Saw Chain Lubricant can have a washing effect, removing deposits from old oils. Old residue might therefore dissolve and get stuck in fine channels or filters.

If a noticeable reduction or blockage of the flow can be observed, abort logging operations and clean pipes, hoses and ducts thoroughly with compressed air. If necessary, small amounts of diesel can be used to dissolve residue that is difficult to remove, but ensure that the diesel is taken care of in an environmentally friendly way. If you have access to ethanol, use a small amount to clean out any leftover diesel during this stage. As there may be deposits of old oil inside of the tank, ensure that this too is clean of old lubricants. If there is a filter, remove any deposits and ensure that it is clean. If necessary, clean the pump according to the manufacturer’s instructions. Finally, ensure that lubricants once again reach the nose sprocket after you are done restoring the system.